DELIVERY TIMES & CHARGES

We aim to get orders processed and dispatched from our warehouse within 24 hours.  Our postage charges are based on the weight of the order and the country to which they are being sent.  You will be able to see the amount being charged for delivery before you confirm your order.

UK DELIVERY

STANDARD:
Standard delivery in the UK is via First Class Royal Mail for parcels under 1kg.  Delivery time is 2-3 days, but may be faster than that.  We are in the hands of the postman!  Orders over 1kg are sent via a trackable DPD courier service.  Delivery time is 2-3 days, but may, for orders placed before 11.15 am (UK time), be faster than that.  DPD deliveries will be made on a week day and a signature is required, unless you have given specific delivery instructions when placing your order.   The delivery charge for parcels under 1kg is £2.75. Orders over 1kg are packed in cartons and the charge depends on the weight of the order.  As a guide, the charge for orders up to 5kg is £4.99, up to 10kg is £5.99 and up to 20kg is £6.99.

BEFORE 12 NOON SERVICE:
This is a trackable DPD courier service and delivery time is normally 2-3 days, but may, for orders placed before 11.15 am (UK time), be faster than that.  Delivery will be made on a week day before 12 noon.  A signature is required unless you have given specific delivery instructions when placing your order.  This service is charged at £11.99 per carton.  As a guide, each carton is packed to a maximum of 13.5kg.

SATURDAY BEFORE 10.00 SERVICE:
This is a trackable DPD courier service and delivery time is before 10am on a Saturday.  Orders for this service must be placed before 11.00am on the previous day.  A signature is required unless you have given specific delivery instructions when placing your order.  This service is charged at £30.00 per carton.  As a guide, each carton is packed to a maximum of 13.5kg.

Important note re DPD deliveries:
DPD deliveries require a signature and so this should be borne in mind when choosing your delivery address.   If you are not at home when DPD try to deliver, unless you have given specific delivery instructions when placing your order, they will leave a card notifying you and giving you options on what to do next (eg ring to reschedule the delivery or leave a message on the card giving a safe place for the parcel to be left).

OVERSEAS DELIVERY

Charges for overseas delivery depend on the country to which we are delivering.  Click here to see how the charges are calculated.  You will see the delivery charge that will be added to your order before you have to confirm the order.

EUROPE

STANDARD:
Standard delivery to European countries is via Royal Mail Airmail (packages up to 5kg) or DPD European trackable courier service.  The Airmail service is a non-trackable service and delivery takes between 3–7 days from dispatch.  DPD European Service is a trackable service and delivery is 2–5 working days from dispatch.  DPD deliveries require a signature and so this should be borne in mind when choosing your delivery address.

PRIORITY:
Our priority delivery service to European countries is via UPS trackable courier service.  Delivery is 2–3 working days from dispatch.  UPS deliveries require a signature so this should be borne in mind when choosing your delivery address.  Please note that UPS are not able to deliver to PO Box addresses.

REST OF WORLD

STANDARD:
Standard delivery to the rest of the world is via Royal Mail Airmail for orders up to a weight of 5kg (up to 1kg for Canada).  This is a non-trackable service and delivery takes between 5–10 days.  Orders over 5kg go via our priority service.

PRIORITY:
Priority delivery to the rest of the world is via a UPS trackable courier service.  Delivery time is 3–8 working days (usually 3 days).  UPS deliveries require a signature so this should be borne in mind when choosing your delivery address.  Please note that UPS are not able to deliver to PO Box addresses.